You can return the item purchased from the seller, Sole Proprietor Liubov Ivanivna Pavlyak, within 14 days from the date of purchase (or receipt of the item).


Package the Item

  •  Place the unused item in its original packaging. If the item consists of several parts, the entire set must be returned. Make sure nothing is missing, and that you are returning the item in the same condition as you received it.
  •  If you received a gift with the purchase, you must return the entire set (item plus gift). Otherwise, the nominal value of the gift will be deducted from the refund amount.
  •  Include a copy of the receipt for this item.
  •  Complete and include the return form in the package (the form can be found and printed here).

 

Important:

  1. Clearly write your full name and banking details in the return form.
  2. Ensure that all fields are completed.

 

Where to Return the Item
You can return the item to the seller, Sole Proprietor Liubov Ivanivna Pavlyak, via a courier service within 14 days of purchase/receipt.
How to send the item to the service department:
1. You can use your local shipping service at your country.
2. Arrange the shipment with the following details:
Recipient: Sole Proprietor Liubov Ivanivna Pavlyak
Phone: +38 (097) 75-85-336 (for shipment contact purposes only)
Delivery type: warehouse-to-warehouse
Address: Ukraine
Lviv region, Stryj district,
Holovatskogo st 3,
82405 Stryi
Pavliak L. I.
+380977585336
Delivery payment: at sender's expense
Declared value: equal to the value of the item according to the sales receipt
3. Cancel the "Return Delivery" and "Cash on Delivery" services.
We will only accept the return if the item is in proper condition:

  • No mechanical damage;
  • Fully complete;
  • With all labels and factory markings intact.

How will I receive my refund? You can provide your bank details for a refund by filling out the return form. Typically, refunds are issued within 14 days after the return decision is made.

Terms of Product Exchange

If you want to exchange a product purchased from seller Sole Proprietor Pavlyak Lyubov Ivanivna, it can be done within 14 days of the purchase or receipt of the product, provided that the product was not used and retains its original condition and packaging.

Exchange Process:

  1. Pack the product for exchange:

    • Place the unused product in its original packaging, including all parts of the set.
    • If the product came with a gift, you must return the entire set (product and gift). If the gift is not returned, its nominal value will be deducted from the exchange amount.
    • Do not forget to include a copy of the payment receipt and the completed exchange form (the form can be downloaded here).

  2. Send the product for exchange:

    • Send the product via a courier service with the following details:
      Recipient: Sole Proprietor Liubov Ivanivna Pavlyak
      Phone: +38 (097) 75-85-336 (for shipment contact purposes only)
      Delivery type: warehouse-to-warehouse
      Address: Ukraine
      Lviv region, Stryj district,
      Holovatskogo st 3,
      82405 Stryi
      Pavliak L. I.
      +380977585336
      Delivery payment: at sender's expense
      Declared value: equal to the value of the item according to the sales receipt

  3. How will I receive the new product?:

    • After receiving and inspecting your product for compliance with the exchange terms, the new product will be shipped to the address you provided. The processing and shipping period may take up to 14 days.